Support
Help for existing customers
You have a contract with us and need help? Here are the fastest ways to reach us.
Response & escalation
What you can expect from us
We are honest about what we deliver — and what we don’t. Existing customers know their specific SLAs from the contract; the following are our default response times.
P1 · Operations down
Response in business hours
P2 · Impaired
Business days 8 to 18
P3 · Standard request
On-site visit by arrangement
Note: We do not offer a 24/7 standby SLA. Outside business hours, hotline calls are logged and handled the next business day. If you genuinely need 24/7, tell us in the first conversation — we will honestly refer you to a suitable partner.
Current status
Maintenance and known issues
No issues currently known. Planned maintenance is announced at least 5 business days in advance by email.
What we need
So we can help quickly
- Customer or contract number (from your latest invoice).
- Which user is affected (name or employee number)?
- Which device or service (e.g. "Outlook", "Server XY", "M365 login")?
- What exactly is happening? A screenshot of the error is gold.
- Since when does the issue occur?
Not a customer yet?
Talk to sales.
This page is for customers with a service contract. If you are just getting to know us, head to Contact — we look forward to the conversation.